CUSTOMER CARE AGENT (GERMAN, ENGLISH LANGUAGES)

Job description

• Be responsible for a defined group of customers
  
• Communicate with customers & authorities (solving issues, responding to requests, requesting documents)
  
• Communicate with 3rd parties if needed (lawyers, bailiffs, etc.)
  
• Prepare documents (contracts, POAs, etc.)
  
• Handle incoming e-mails (directed to the Customer Support team address)
  
• Manage ticketing system
  
• Entry metadata to digital documents in a digital repository

Requirements

• Excellent command of German and English languages
  
• Higher education
  
• Strong experience in a similar role
  
• Intermediate Microsoft Office knowledge
  
• Ability to meet deadlines in a fast-paced quickly changing environment

Company offers Work life balance Flexible work hours Remote work possibility Extra paid vacation Health Health insurance Office Free snacks

• Salary range 1400-1800 EUR gross and yearly bonus
  
• Training budget. Your development is essential – have an opportunity to choose what to learn
  
• Health insurance. Healthy employee = Happy employee = Happy employer
  
• Get fun. We encourage our teams to connect and celebrate their success
  
• Flexibility. Choose your working hours and the place which suits you the best. By the way, loyalty brings you some extra vacation days
  
• Workation. Work anywhere up to one month per year
  
• Let‘s grow. Join initiatives, pitch your ideas, develop your strengths in the fast-growing international company
  
• Common perks. Great office location, unlimited coffee, fresh fruits, volunteering activities, brunches – we all do that

Salary 1400-1800 €/mon. gross