IT Operation Support

2500 - 3380 EUR
rasti www.cvbankas.lt
About and Your main responsibilities : Function as a IT support person, handling and managing the IT assets of Cognizant. IT operation support is expected to perform IT resource management related tasks such as asset tracking, installation and provisioning of IT assets to end users. This role also includes maintaining asset inventory and troubleshooting laptops/printers/Video Conference /Smart and Cisco IP phone issues and providing remote support to users if necessary. This position will coordinate with other IT team members to provide a stable IT environment.

Main responsibilities:
  • Break/fix technician for a wide variety of user technologies in the related practices of MAC and Windows Desktop support
  • Advanced knowledge of Desktop Operating Systems like Windows 10 & Mac OS
  • Driving & Monitoring Queue for ticket closure. Incident Management and Request fulfilment through Onboarding MMO/MMI Portal
  • Technical support in Application software for Desktops/Laptops on both Windows and MAC OS
  • Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP, HTTPS and file sharing
  • Able to troubleshoot outlook related issues and have some knowledge on Exchange environment on Office for both Windows and MAC Assets
  • Client interfacing and Vendor management skill along with experience of handling VIP support
  • OS Build/Imaging (related to End user devices)
  • Work on End point compliance (Control parameters –/AD /Anti-Virus –Cisco AMP / MBAM - Bitlocker / SCCM/DLP/NextThink/Avecto)
  • Physical cables patching knowledge – Phone Voice and LAN Data
  • Inventory and asset management skills
  • Excellent Soft skill, Communications skills (Voice & Email) to handle global customers Ability to perform in adverse situations
  • Knowledge of ITIL best practices and use of issue/problem tracking system
  • VNET / Tandberg Video Conference support
  • Hands and Feet Support for Technology Towers- Datacentres environment knowledge/skills
  • Rack and Stack Servers and Network Equipment’s
  • Handling day to day operational calls with respect to Laptops /Phones /mobile related issues
For success you need:
  • Minimum 2+ years of IT support experience
  • Experience in Windows & MAC OS Troubleshooting
  • ITIL certification will be an advantage
  • Undergraduate degree required
  • Fluent in English is mandatory
What we offer: What we offer:
  • Opportunity to be part of a rapidly expanding global organization
  • Opportunity to grow both professionally and personally (incl. Udemy)
  • Encouraging working atmosphere, engaging activities and extra benefits (e.g. medical insurance, team events, flexible work time)
  • 6 months fixed term contract with possibility to prolong it if needed

Currently all interviews and on boarding are done online as all of Cognizant employees are working from home.

We will be looking for Your CV.

Stay up to date with our website careers.cognizant.com/global/en!
Only suitable candidates will be contacted

We are an equal opportunity employer and value
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