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Programos

TECHNICAL CLIENT SUPPORT SPECIALIST (FLEXIBLE REMOTE)

1352 - 1652 EUR
rasti www.cvbankas.lt
RESPONSIBILITIES:
  • Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat;
  • Understand our client needs, expectations and assist in order to achieve resolution;
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues.
REQUIREMENTS:
  • Proficient written/spoken English is a must;
  • Ability to work evening and night shifts;
  • Basic IT and Networking knowledge;
  • Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred;
  • College degree in Computer Science / IT related field or Networking is a plus.
COMPANY OFFERS:
  • A​​mazing colleagues and friendly team vibe;
  • Technology and quality initiatives are bottom-up;
  • Remote work, employee health insurance, accident insurance, referral bonus;
  • Environment to grow and learn new things, career opportunities ​(40% of our employees changed roles in 2020);
  • Internal training programmes and free Udemy license for training online;
  • Rewards and recognition: Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?
  • Available Profit Sharing Plan for employees (based on eligibility);
  • Office happy hours, board game nights and company outings;
  • Taxi for employees starting or ending shifts within night hours.
Salary 1352-1652 eur/mon. gross
Plus pay for night shifts (+20-30% of your salary)
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